What Our Clients Say About Us


Our greatest pride is our satisfied customers. Your reviews motivate us to continue to offer excellent experiences in the process of buying and selling real estate in Puerto Vallarta. These are just some of the Tropicasa Realty Puerto Vallarta testimonials which we are proud to share.

My wife and I have been looking for the right place to retire and we're considering two very different geographic locations: Florida and Puerto Vallarta. The similarity between the two places is warm weather, sunshine and ocean. Once we visited both places, we learned an important lesson. Florida is where people go to die and Mexico is where people go to live. In Spanish that statement is muy verdad! Doing research on realtors, we got several recommendations about Tropicasa. We met Jorge Guillén in early September on a short trip to our favorite resort in PV. Jorge took us to 4 properties and kept in touch with us until our return visit the following January. When we reconnected, Jorge had our day planned to the minute. We looked at several properties which were all very good and in our budget. It was apparent that he understood what we were looking for in our dream home. We immediately fell in love with what would be our new home: Casa Santa Valentina. The best part of our experience in finding our dream house is the Tropicasa team. We actually became friends with Jorge and Maria O'Connor. Anything we needed they never hesitated to help and have been especially patient to our constant dumb questions. The support team has also been amazing. People like Laura and Anahi kept us up-to-date on all the preparations and made our lives so much easier. Not only did we get the home of our dreams but we had a dream team led by Jorge and Maria that helped guide us and protect our interests every step of the way! We are very happy with our experience and highly recommend Tropicasa!!

— Brian and Aggie C.

Jorge Guillen was recommended to me from a friend about how good he was as a realtor all the things you want to hear, nice, efficient, honest and hardworking. I met with Jorge in mid December to put my condo on the market...professional pictures and then a video was put on their site beginning of January. In 3 months with Jorge's expertise and hard work I'M happy to say SOLD. I highly recommend Jorge and Tropicasa Realty's team to anyone looking to sell, efficient and hardworking.....Thank you. Marilyn

— Marilyn

Jorge is the best. He was the second broker I had, the first one didn't take me seriously and focused on my friend (the one with the big dollars), she is still "looking". Lucky for me to have found Jorge. His is professional, smart, and hustles. He is always working on your behalf to find you that perfect property. Through closing he had full opportunity to rev his intellect and keep everything on track. Jorge took excellent care of me and helped me to find the perfect place in PV. My friend is begging me for his number.

— Suzana K.

Working with Jorge was such a pleasant purchase experience. Look no further, he's the best realtor in Puerto Vallarta hands down. Looking forward to working with you again in the future. Thanks for all your hard work and professionalism.

— Alberto C.

Your team, each with their specialty, did a stellar job on this transaction … and we want you to know that we are very appreciative of the attention paid to all of the details

— Andy and Kim C

Although we had been looking for a condo in Nuevo Vallarta for some time, as Americans, we were somewhat apprehensive about purchasing. We knew as non- Spanish speaking people, there would be hurdles to overcome, paperwork and different laws to decipher, and lingering questions. Along came Josie Gonzales from Tropicasa. She allayed all of our fears, actually encouraged us, and guided us through our purchase of a “brand new, still under construction” condo. She was literally the driving force behind our decision to make an offer. All of the negotiations with the developer, all of the contracts and paperwork to sign, and all of the work with the Notario were handled swiftly and efficiently. All of the emails and phone calls were handled quickly and professionally. Josie now has become our good friend and a “go to person” in Vallarta, helping us to establish banking, cell phone services, and recommending outlets for appliances and furnishings. Her services NEVER stop. We would never consider using a realtor in Vallarta other than Josie Gonzales. Josie truly provides FIVE STAR service.

— Tom & Michele P. | Scottsbluff, Nebraska USA

"The decision to leave one's home of long term and move to another can be a traumatic one or it can be experienced as a 'growth' and 'blessing'. Josie took a problematic situation with the sale of my current home, and my offers on a new home that had several problems and complications imposed by the owner I was buying from, and shouldered those herself. Her communications with me were clear and consistent; we stayed on the same page and worked as a team, and I would recommend her to anyone considering buying or selling a home here in Paradise."

— Ron

Dear Wayne Franklin: Please be informed that you have a "jewel" of an Agent working in your office. Josie Gonzalez, has just completed a sale for my husband and I here in Puerto Vallarta and we would like to state that we are very pleased with her professionalism, her compassion, and her attention to detail. Those are only to name a few of her qualities, because she is also positive, energetic and caring about her clients. Buying or Selling property in a foreign country can at times be over-whelming, however, with an Agent like Josie, who takes charge and makes herself available to answer questions is such a relief and calming assurance to the client(s). Josie has been a great support to both of us and we thank her fully for JOB well done. Thank you Wayne for assigning her to our listing, we could not have asked for a better person/realtor! Thank you Josie, for your hard work in getting this transaction complete and having the best of two worlds, a Happy Seller and a Happy Buyer! We would recommend her to anyone who is in our position. Muchas Gracias, Josie. Sincerely,

— Christina Arrieta and Bernard S.

November 15th 2013 Josie Gonzalez An excellent realtor in Puerto Vallarta We had the pleasure of Josie’s assistance while purchasing our new home in Puerto Vallarta during December 2012. If you are looking for a fast talking one shot deal realtor who will tell you only what they want you to know……then Josie is not for you. From our first contact with Josie she was friendly, informative and professional. Josie listened to our questions and concerns. She answered them clearly and if the answer was not known it was found quickly. Thru the negotiations Josie was clear…precise…and fully engaged…. When issues arose (as they will) she handled them promptly with a positive outcome every time. Josie led us thru the whole process, documentation - how/where to make deposits - meeting with the notario - even taking us to the notario to pick up the property title. Simply, we found Josie to be a very honest and professional realtor. She actually cared about what we were purchasing. Josie’s personality and work ethic encourages a wonderful and fun working relationship.

— Michael & Linda M.

Dear Josie Having finally arrived permanently to our new home in Versalles, we both wish to extend our most grateful thanks and appreciation for not only the exceptional service you provided during our home purchase but also your invaluable friendship. Throughout the process, from the time of our offer to obtaining property title, you have provided guidance, advice and assistance far beyond our expectations. Your responsiveness, courtesy and professionalism have been “top of the class” and we can’t express to you enough how much we value the services you have extended to us. Your assistance and knowledge with securing home renovation specialists has not only saved us time and money but left us with the utmost trust in our contractors. We would be excited to recommend your services to any potential buyers and would encourage our friends and family to pursue any future home purchases through your realty service. Thanks again for the excellence in service. Regards,

— Cheryl and Maury

Josie's assistance went way beyond what we would ever expect a realtor to provide at anytime let alone when we had only purchased a small Mexican home, not a big American style condo. We needed some light work done as well as major construction and Josie lined us up with a handyman and contractor, both of whom were awesome. As foreigners with little to no Spanish or knowledge of services, Josie literaly took us by the hand to help us get electrical and water, property management, and a myriad of things that we required. Without a doubt we would recommend Josie to any of our friends who were looking for property in PV

— Linda and Diane

We started coming to puerto vallarta about ten years ago. We immediately fell in love with the city and its environs. About three years ago, we began contemplating the purchase of a home in pv. We did, indeed, purchase a lovely home on playa los muertos. The bad news is that our real estate agent was not josie gonzalez. If josie had been our agent at that time, we would have avoided many problems with our purchase. However, the good news is that josie is now the only real estate agent we will ever use. I was immediately smitten with josie. She will be selling our current home in about a year. She was instrumental in finding us a new home in a prime location, which we will move into in about two years. Josie is a very shrewd negotiator, to our great good fortune. With respect to our new home, she dealt directly, not only with the developer’s real estate agent, but most importantly with the developer himself, as well his architect. Josie got us a fantastic deal! Josie enabled us to fulfill our dreams to have a fabulous new home. All the above said, i must say a bit more. Josie gonzalez is the only real estate agent that i would ever recommend to anyone wishing to purchase property in puerto vallarta. Josie is literally available seven days a week, no matter the time of day. She always returns phone calls and emails immediately. I have even had detailed discussions with josie at 6am! I truly believe that josie will become a superstar agent in vallarta – tropicasas is lucky to have her. I think i have made my point……


The Tropicasa team made our condo purchase smooth and [mostly] painless! Jorge was great from the beginning – patiently showing us condos that matched what we were looking for, and updating us as new properties became available. When we located the condo we liked, there were actually two in the same building and we just couldn't pass up the opportunity to buy the second one as well! Then their entire team walked us through the offer and closing process so we felt confident at every step of the way. Ryan and I highly recommend Jorge and Tropicasa to anyone looking for real estate in Puerto Vallarta.

— Kevin H and Ryan D

Hello Mr. Franklin, I am writing to extend my sincere appreciation of the experience I have had in dealing with your firm, and, in particular, with realtor Alfredo Herrera. From the beginning, Alfredo has been very helpful in assisting me find my little piece of paradise. Even after the scope of my search changed, Alfredo was enthusiastic and attentive to finding properties for me to look at and informative on the purchasing process that would take place. He answered every question thoroughly and promptly (which I always appreciate). He has excellent communication skills (both verbal and written) which certainly helped ease any confusion on my part! I am a regular on TripAdvisor and have recommended Alfredo Herrera and Tropicasa Realty to a number of people that have inquired about my recent purchasing experience. Thank you again to you and your staff for providing excellent service!

— Rhonda W., Alberta, Canada

Tropicasa I love my studio condo that I bought looking out over the river. I appreciate the extra effort that went into my closing and assuring a clear deed. Some other owners were not so lucky and their deeds are in question because of problems with the developer at my condo. I insist that any of my friends that are looking to buy in PV use a good buyer agent with an in house lawyer. My experience has convinced me that Tropicasa is the best.

— James W

Alfredo sold my partner and me our Calle Sta. Barbara home 6 years ago and we've referred him to other buyers ever since. A lifelong resident of Puerto Vallarta, he intimately knows the real estate market and the cultural peculiarities of doing business in Mexico. Well-traveled in the US and Canada and fluent in English, he bridges cultural differences for anxious northern buyers. But, what we appreciate the most about Alfredo is that for him service, accountability and honesty trump profit-making.

— Maurice L. M.

Thanks for your help Alfredo. I want to congratulate you on the recognition for your great work as realtor. I would like you to know more than a great realtor, you are an even greater sales man selling your great city of Puerto Vallarta. We bought a place from you not only because you showed us great properties but because you showed us Puerto Vallarta and its people. Thank you my friend. Hope to see you soon.

— Clint

Franklin, you are as sharp as they come, a great innovator and I always appreciate that!

— Robb L

When the time is right, FRANKLIN NEVER GIVES UP -- NEVER! In the face of the greatest of adversity and dissent, he remains undaunted, unobstructed and KEEPS THE DEAL ALIVE after it appeared dead and buried long before.

— Jack and Ann W

We highly recommend Rebecca Horvath at Tropicasa! She is responsive, efficient, honest, and detail oriented. You will receive excellent customer service from the whole team, and have fun in the process! The process is quite different than purchasing in the US. You will need an agent like Rebecca, and a team you can trust, that will guide you through the process. Angela is also part of that team and she is fabulous, so much help in understanding everything, and getting things done.

— Ben H.
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